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Cash App complaint: Deposit missing

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Filed 3 Oct 2020 by Marnita

I was sent $500 from my brother thru Cash App. I chose standard delivery which would have been delivered on 1022020. The money was deposited in my bank account on 102 but was immediately sent back to my brother’s cash app account.
My brother’s cash app account at the time was suspended temporarily for security reasons because it had suspected fraudulent activity. Cash App opened a new account for him. The $500 from my bank account went to my brother’s old account. Cash app closed his old account but the $500 was never transferred to his new account and wasn’t refunded to me. I’ve contacted Cash App support where they addressed the fact that the $500 was sent to my brother’s old account but did not address where the $500 went after they closed his account

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