My complaint:
I made a 207.95 payment to a Trust Fund Account at a California Correctional Facility on 081020 @2:03AM through Connect Network GTL using my Cash App VISA Card which was DECLINED upon submission. I immediately contacted the company which stated their system shows my Financial Institution or Card provider DECLINED the transaction so they had no further details and that I would need to contact them.
I contact Cash App the by the only available inconvenient means of sending an email which wouldn’t be answered in at least 48hrs or more. My Cash App showed and still shows the $207.95 transaction as PAIDACCEPTED and my money is MIA now for 1month and 3days. It never made it to my Husband’s Trust Account, never made it back into my Cash App accountback on my card, and after several telephone calls, emails with both companies, neither can give me a legitimate answer as to wear my missing money is or any DETAILED INFORMATION regarding the DECLINING of the payment or the ACCEPTANCE of the payment. SO MY $207.95 has simply vanished into cyberspace I presume or someone’s account, pocket from one of these two companies.
So, I have been going back and forth with both to no avail and my money is still MIA. This is ABSOLUTELY UNACCEPTABLE and I’m NOT about to let it go. I DO NOT HAVE ONE CENT TO DONATE, CONTRIBUTE, etc to ANYONE ELSES CAUSE BUT MY OWN AND MY FAMILIES PERIOD.
I feel the blame and resolution lies with Cash App mostly or fully because that who I entrust my money with to utilize for my convenience and there for should be bending over backwards, jumping through hoops to make sure I’m satisfied and getting quality service at all times. THEY HAVE MORE THAN FAILED HORRIFICALLY!!!!!!!
Cash App is sending me through the ringer by having me repeat the same things over because I keep getting contacted by several different representatives, even after I’ve repeatedly asked not to be, that act as if they have no knowledge or avenues to see my correspondence already had. I certainly have all of it, so why don’t they.?!!!!!!!
Furthermore, I’ve used the very same card to complete the very same transactions except for a little larger amount back in May I believe with absolutely no problem. I also use the same card to utilize the phone system which is controlled by the same company. Also, Cash App is showing my transactions with this company using a different company’s name and logo that also has services available for the Correctional Institution which I have used. I’ve brought this up to both companies which say they ABSOLUTELY ARE NOT AFFILIATED, and CASH APP, to still not have ANY of the companies address it or get back to me with a reasonable explanation. Cash App hasn’t responded as of yet on that or some other things I’ve inquired about.
AT THIS POINT I’M FILING COMPLAINTS ON EVERYONE AT ANY PLATFORM I CAN!!!!! AND MY MOBEY, $207.95, IS STILL MIA.?!
Suggested solution:
REFUND MY MONEY BACK INTO MY ACCOUNTON MY CARD WITH LITTLE TO NO HASSLE FOR ME.
