Cash App complaint: Customer Service
Filed 12 Jan 2021 by Demetreon
I sent money to a contact and at the same time and day the person had to close their account due to fraud. They got the email that I had sent the funds, but were unable to retrieve the money due to changing their account. Cash App customer service sends prefabricated responses to your inquiries instead of responding to the complaint. Diego did not do his job. Not responding and only allowing contact via email is not sufficient if the rep is not responding in the appropriate method. How could the recipient receive notification that money is in her account, but she can not access the account due to changing it due to fraud and her account being compromised! She can’t log into either account to merge them and the system is trying to get her to start a 3rd account.
Report
Discussion
0 comments
No comments yet. Been through something similar with Cash App? Start the discussion above.
More Cash App complaints
View all 2,147Unauthorized transactions cleaned out my account
I woke up on Christmas Day to a notification that $KeyonaDeVaughn had accepted my payment. I had not made a…
Direct deposit not received
I filed my unemployment benefit which was paid to a total sum of $27,508 and was paid on 4th January…
Fraudulent draining of account
My account was closed without my knowledge. I only found out when transactions were being declined. I had $7.6k worth…