My complaint:
I sent money to a contact and at the same time and day the person had to close their account due to fraud. They got the email that I had sent the funds, but were unable to retrieve the money due to changing their account. Cash App customer service sends prefabricated responses to your inquiries instead of responding to the complaint. Diego did not do his job. Not responding and only allowing contact via email is not sufficient if the rep is not responding in the appropriate method. How could the recipient receive notification that money is in her account, but she can not access the account due to changing it due to fraud and her account being compromised! She can’t log into either account to merge them and the system is trying to get her to start a 3rd account.
Suggested solution:
Either merge her account and transfer the funds to the new account or refund my money to my account because the transaction isn't complete if the person cannot access the account, but your company has the money.
