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Cash App complaint: Closed account

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Filed 21 Apr 2020 by D26hill

Cashapp closed my account without any warning and kept my money claiming I had to add another card or account to get it. This feels likethey’re trying to keep my money.

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Discussion

11 comments

  1. Sebria Dickson

    Cash app close my account to

    Reply

  2. Stacie

    They did mine too. Same message above and I didn't do anything wrong

    Reply

  3. Chris

    My account was just closed n I got the same message

    Reply

  4. Vickie Brennand

    Same here! I even requested a reason and they refuse to give me one!

    Reply

  5. Tara

    Ok, this is strange, they closed my account as well and I have been trying to reach them for 2 weeks via email as this is the only way you can contact them. Out of frustration, I called a phone number yesterday and got a "customer service" rep who promptly walked me through several steps and ended up cleaning out my bank account. It was a scammer. I have fraud claims open with my bank in regards to this issue but in the mean time, I can't get my money out of cash app and no one is getting back to me on WHY they closed my account and why entering new bank and card information is not working to cash out. Does anyone have any suggestions? I am broke until my bank rectifies these fraudulent charges so I really need that money that is sitting in my cash app. T

    Reply

  6. Lori A McHenry

    I am the same boat I have money! That I can't get out. They closed my account! When I did nothing wrong. How do I get my money! They have no right to it. I have emailed multiple times. And it's too much of a hassle for them to email back. And you can't even call them

    Reply

  7. Sonnie

    I need to know as well! They closed my account with no reasoning! I have a ton of money stuck on here! I’m mad as hell!

    Reply

  8. Craig

    Did you ever figure that out? They did the same thing to me. PLEASE email me and let me know.

    Reply

  9. Kmoth

    Happened to me last month or so, I went to send my roommate some money and got denied, thought it was a network error until I tried again a few days later. Been trying to message and get through to them but they keep sending me the same copy pasted message that I violated the ToS, all I ever used the service for was to pay rent and utilities to my roommates???

    Reply

  10. Michael Lima

    Everyone should just stop using that platform since they don't seem to need people using it by the way they just close accounts. There other ones out there.

    Reply

  11. Brittain Soderberg

    My Cash App account was closed after it was hacked and all of my Bitcoin stolen. I have tried to get a hold of a live agent for month’s now with no luck.

    Reply

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