Complaint: CashApp

on 22 September 2020 about Cash App in category Payment Providers

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My complaint:

On September 19, I added $100 to my account and it showed as the balance in my account. I checked my balance on the morning of September 20 and it was still there. Checking later in that day I the balance had been reduced to $0 and also that the information for my checking account and debit card had been erased. I find no record of the reduction on CashApp when I check activity. So where did the money go? I have sent a message to them but have received no reply. Since one cannot speak to someone directly at CashApp, it is poor customer service.

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Justified complaint?

Suggested solution:

CashApp should restore the $100 to my account or provide me with information as to where it went.

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