Complaint: Alerted by cashapp on fraudulent activity on my account. Money now all gone.

on 18 December 2020 about Cash App in category Payment Providers

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My complaint:

I had someone change my profile and email address all information provided. i submitted to cash app 3x solve the issue and to take a look at my account. It was only the email from cash app about freezing my account due to fraudulent activity, I had 800 dollars on my account at the time, Now my account shows a whole different name and i had to create a new account, Yet to find where is my money. I get the same automated information sent to me but no one has called me to assist as i have requested and still no one to resolved my issue, this will now be the 4th time i will request from cash app to help me receive my money. And to have a better system. Thank goodness i have screen shots and history of emails for my account. They ask for information on my account that no longer exists so says the system unable to find account, please provide more information.

My fourth email to cashapp has been completed. I hope to hear from a real person to help with my issue. I didnt provide all over again all the information needed for cashapp should have a tracking already and can read all past emails to summon it all up. Im yet to hear back from cash app on what did cash app find that they had to freeze my account and send me an , no one contacted me on that issue yet. You would think if they send an and freeze your account someone would take a look into it and get back to the customer but that did not happen, I guess it stays frozen???

0 0 vote
Justified complaint?

Suggested solution:

cash app should have my old account back in order with all my money accounted for in the system and send me a new cash app card. Cash app should also have a better system, when a customer on account and freeze it, cash app should have someone call customer to see if all is well, rather then freeze account and never reach back out the customer.

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