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Cash App complaint: Accessing old account

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Filed 14 Oct 2021 by Tammy

I have an old cashapp account that I am unable to access. I changed my phone number and the app made me get an entirely new cashtag. I have been trying to gain access to that account for over a year. The agent that I spoke with asked me to verify my name, my current and pervious cashtags (which by the way is only 1 letter off from each other), the phone on the old account and the email address. I provided all of that information and they tell me that they cannot help although they can see the information is linked to the account with my name on it, He went on further to say he was closing my case and they would no longer be able to assist me no matter what I did.

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1 comment

  1. JESSICA D WILSON

    Hi do you happen to remember the last 4 digits or your old pin number you chose that were associated with the old account? Because I had this exact same problem and I figured out how to get in by finally remembering the pin number.

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