Cash App complaint: $25.00 Missing from my bank via cash app request

I no longer have cash app because when I did, it was linked to my checking account and every pay day money would disappear via cash app request from random people, some times even from my own cash app card. I was too much to lost to catch so I closed my cash app all together. On 101620 $25 was missing out of my bank account via a cash app request. I don’t have cash app and I can not send money without an account. I contacted the CASH APP network. They asked me questions in order to investigate. I answered the questions completely and nothing happened. From 1019 to 1027 I don’t see anything in my email from them. So I sent a email on 1027 asking if they were investigating or am I just looking at my email for nothing. They sent me an email on 1113 saying it’s been 90 days past the incident so there was nothing they could do. I have all the correspondence. It has been less then 30days. So I responded with that information and asked them to come up with a better excuse. The emailed me back and said the case was closed because they had not heard from me in 3 days. I replied that that was also foolish because I contacted them and had to wait a month for no one to come to my aid.