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Carvana complaint: Worst Consumer Experience of my life!

Open 98 views Automotive

Filed 11 May 2022 by Therese

The initial process of getting our trade quote and loan went fine. Then on our scheduled day of delivery, they messed up and had to reschedule. Then on the actual delivery day they were 3 hours late. Their office made a clerical error which caused our drop off to be very tense and the driver almost left. After an hour we got it resolved and he left with our trade. The next day, the remotes to the new car were faulty…at one point leaving us stranded. Then the day after that, the entire overhead compartment in the front where the overhead lights are…fell out of the ceiling!!! This of course was not on their list of flaws. We called on day 3 to initiate our return and get our old car back. So on that Sunday they scheduled our switch for Wednesday. I got no emails and no calls so I called every day and they were never on the same page and kept saying that things went wrong but they “fixed” it. So…Wednesday came and went. They never scheduled it to begin with as they said they did. So now we have to wait another 3 days to get our car back. I have absolutely zero faith that this company knows wha they are doing and I’m legitimately scared that we won’t get our car back!

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