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Carvana complaint: VEHICLE ISSUES AND LACK OF CUSTOMER SUPPORT

Open 103 views Automotive

Filed 15 Dec 2022 by AHAVAH

ON DECEMBER 7TH OF THIS YEAR I PICKED UP MY CHEVY EQUINOX. I WAS INFORMED THE 3RD BRAKE LIGHT WENT OUT AND IT WOULD BE ORDERED TO PREVENT CHANGING THE PICK UP DATE. I AGREED BUT IT HAS BEEN A WEEK AND I AVE HEARD NOTHING. I WAS TOLD THE CAR WOULD HAVE A FULL TANK OF GAS WHEN I PICKED IT U BUT IT ONLY HAD 14 OF A TANK. WE DISCOVERED THE WINDSHIELD WIPERS HAD TO BE REPLACED BY THE NEXT DAY, SO I SPENT $80.00 ON THAT AND EACH TIME I HAVE TRIED TO CALL I HAVE BEEN REFERRED TO YOUR WARRANTY DEPARTMENT. TODAY IS THE 7TH DAY AND THIS EVENING THE CAR STARTED MAKING A WEIRD NOISE. AGAIN NOBODY HAS EVEN TRIED SPEAKING WITH ME. VERY FRUSTRATED. THE PICTURE IS FROM MY SISTER’S PHONE AND SHE CAN VALIDATE THE DATE AND TIME. THE TEXT IS FROM CARVANA AND ALSO BE VALIDATED FROM PIC. THE TIRES EACH HAD DIFFERENT PRESSURES (40343031) WHICH I HAD CORRECTED. I CAN LIVE WITH THE VEHICLE BEING KINDA DIRTY BUT THE OTHER STUFF IS REALLY NOT WHAT I EXPECTED. CALLING TO SPEAK WITH A PERSON IS IMPOSSIBLE.I WAS EXCITED BY THE THINGS THE SITE OFFERED BUT I DON’T FEEL LIKE THEY MET THE STANDARD THEY SET. PLEASE SEE ATTACHED PHOTOS.

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