Carvana complaint: Never received 2nd key

Name: Never received 2nd key
Item: Carvana
Rating: 1
Author: Megan

Open 25 Oct 2022 88 views Automotive

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Filed 25 Oct 2022 by Megan

Carvana never gave me my second key that is included in the cost of the vehicle. Now saying I should have filed a claim for it when I bought the vehicle and will not be giving it to me now because it’s outside of warranty. How is something they never gave to me outside of warranty

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Case details

Status: Open
Company: Carvana
Filed: 25 Oct 2022
Rating: 1/5
Desired resolution: Give me my key I paid for
Problem: Second key never provided with vehicle
About: second car key

Progress

Filed
Company notified
Company replied
Resolved

25 Oct 2022 Complaint filed and published
25 Oct 2022 Message from Bizzy: we notified Carvana about this complaint.

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