Carvana complaint: Money for delivery not being returned after I was denied the loan
Filed 13 Jul 2023 by Denise
On Monday 7/3/2023 I placed an order for a vehicle online to be picked up in Orlando fl. I linked my bank account to it for a delivery fee of 590.00 to be paid at the time of order. I only could purchase the vehicle if carvana financed the loan. Every step was followed, I signed the contract, gave them all my documents needed and waited. They sent me a text stating the loan was denied and that I could buy it using cash or another loan. I couldn’t do that so I didn’t do a thing, thinking they would not collect the delivery fee since there was no sale or delivery. I called costumer service yesterday 7/12/2023 only to be told my money would not be refunded. I asked to speak to a manager and the agent stated that there was not one on site and that they would need to call me back. No further communication since.
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