Skip to content
File a complaint

Carvana complaints

Carvana complaint: Delayed vehicle delivery

Open 231 views Automotive

Filed 26 May 2022 by russell

I’ve made a purchase through Carvana. They have delayed my vehicle delivery date SEVERAL times. Each time, I have to contact my insurance to change the date of when my insurance kicks in. A day before my delivery date, I get a call stating that the vehicle (after close inspection) has more damages than what was reported. I asked, don’t you guys inspect the vehicles before posting them for sale? They even offered to deliver the vehicle anyway and leave me responsible to take the car in to get it fixed. I refused. I then went through their website to look for another vehicle (Carvana told me this was an option) and I chose a vehicle that could get here as soon as a Thursday (I placed the order on a Monday). I got a call congratulating me on the new purchase but was told over the phone that it would get here on the 22nd which was 2 weeks away (not 3 days as advertised). This new vehicle got delayed SEVERAL times… I get a call on my delivery date stating that they’re having troubles getting it registered and a license plate created so it will be another few days but they’ll give me a call to keep me updated. I’ve been without a car for over 2 months now. As a customer for carvana, you are required to have your documents in on time – why isn’t Carvana held up to that same standard? I asked for a corporates office number but they gave me the generic Carvana phone number. I explained my situation and the best they can do is a $200 check reimbursing for transportation, BUT IT CAN TAKE UP TO 6 MONTHS TO GET HERE…at this point I would not recommend Carvana to ANYONE and I am still without a vehicle..

File your complaint

Report

Spam, offensive, not about this company, or it contains someone's private details? Tell us and a person looks at it.

Discussion

0 comments

No comments yet. Been through something similar with Carvana? Start the discussion above.

Wronged by Carvana too?
Make it sting!