Carvana complaint: Customer service/ silver rock

Name: Customer service/ silver rock
Item: Carvana
Rating: 4
Author: Jerell

Open 25 May 2023 110 views Automotive

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Filed 25 May 2023 by Jerell

I’ve had my car less than 30 days and I have rear brake issues and carvanna as well as silver rock refuse to repair. This is must have been an issue prior to selling the vehicle.

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Case details

Status: Open
Company: Carvana
Filed: 25 May 2023
Rating: 4/5
Desired resolution: I want carvanna to repair the faulty breaks. Per mercedes the advocate stated to carvanna that the break rotors are torn and should not be flipped but replaced
Problem: Brake fault, repair refused within 30 days
About: used car

Progress

Filed
Company notified
Company replied
Resolved

25 May 2023 Complaint filed and published
25 May 2023 Message from Bizzy: we notified Carvana about this complaint.

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