CarTrawler complaint: Zero!! Customer satisfaction at CarTrawler

Below was my complain to CarTrawler,

I feel frustrated having to repeat my story for the fourth time once through chat, twice via phone calls to different people, and now to you again via email. It seems like my complaint isn’t being taken seriously.

Once again, after a long flight with my pregnant wife we had to search for the car rental AIRCAR. After we arrived, we waited outside in the 35 celcius, no water, nothing was presented.

But that was not the complain, once the guy behind his computer called us inside, we sit and asked him what’s the car we have booked, and immediately he went outside and he showed us the BMW X1, once we have inspect the car from the outside, and inside we were in shock, below are the pictures of the car were you can find the damage (not a big issue), dirtiness (also not that big issue) but the most important part of the complaint is that interior of this particular BMW is more ten years old, we as a European and Dubai Residence knows what a BMW looks like especially the new models, this gentlemen said laughly that we booked X1 and we get the X1, no matter which year, my wife and me were more in shocked and after that he showed us a registration card, which shows the date of registration 2021, i look at him and i told him that if he point out this model with this interior for me
on google i will eat my shoes! so he started the search for it, but obviously he didn find that particular model, yes in 2016 he found one with the same interior, but not in 2021.

After that the gentleman said that maybe the registration card is fake and that this things can happen here in morocco, he start to laugh,

After a long conversation with your chat, on the phone and with the gentleman, with no help we went outside and took a cap back to our hotel, we feel harmed by your company as well AIRCAR, we hope to get our money refunded as we did not picked up the car on your advice by the last phone call. I hope the return procedure doesn’t take that much time and we don’t have to end up in a further procedure, because again for the sake of clarity, I’m not from yesterday and I know what a BMW 2021 looks like inside and out, I just don’t like to be scammed by anyone,

Have good day,