CarTrawler complaint: No refund despite car not being available at the airport
Filed 18 Oct 2023 by Gary
I booked a car not realising that I was assigned as main driver. I had assumed that the driver would be decided when we picked the car up. Irealised this just about inside 48 hours to pick up time. I was told that it would cost me £42 to change. We needed the car so I had to agree. I agreed the change but when we got to the airport the car hire people had no record of us nor had they sent a voucher for the new contract. I contacted them there and then, they said they would send a nnew voucher which they didn’t and we had to hire a car independantly. This means we paid 3 times for a car. I contacted CarTrawler and went through the complaints. They have rejected the complaint with no explanation.
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