Carl’s Jr complaint: Unprofessional, Rude Stuff!

I am writing to express my disappointment with the service I received at your Carls Jr restaurant located at 3005 W 6th St, Los Angeles, CA 90020 on May 8, 2023, 10:15pm.

I arrived at the restaurant to pick up my order, but the drive-thru was the only option available. Since there were no other customers, I approached the window without using my car. However, the assistant rudely refused to give me my order, citing a policy that prohibits them from serving customers who are not in a car.

I tried to reason with him, explaining that there were no other customers and that I would be leaving as soon as I received my order. However, he refused to listen and continued to insist that I use a car. When I expressed my frustration with the policy, he became defensive and refused to provide service to me.

I returned to my car and then back to the window, but the assistant still refused to give me my order, causing a delay and wasting my time. I found his behavior to be unprofessional and rude, and I believe that it was a completely unnecessary confrontation that could have been avoided.

I hope that you will take this incident seriously and address the issue with your staff. Your restaurant should be a welcoming and inclusive environment for all customers, regardless of whether or not they are using a car. I look forward to hearing back from you regarding the actions that will be taken to prevent similar incidents from occurring in the future.