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Carl’s Jr complaint: Paid for additional upgrade did not get upgrade with food

Open 89 views Fast Food / Delivery

Filed 6 Oct 2023 by Mary

I ordered a breakfast burrito combo with egg and bacon the combo was already expensive. I understand Carl’s Jr is regularly expensive.
I asked for a medium coffee and a large hash brown with my combo. The cashier said she was going to give me a large hash brown for the price of a medium.
She delivered my tray to me and it had a small hash brown and I did not get any coffee. My first charge is $13.24.
I said well I need a cup for soda or a coffee whatever is included with the combo.
She said if I wanted a coffee I had to add another dollar. I said that’s not right I have a complete receipt with a combo on it and no drink.
She persuaded me because I needed a drink and I spent another $1.10 as I have to have a drink while I’m eating it’s common sense.
She rang it up as a miscellaneous two cookies order.
The coffee was the only thing that tasted good the hash browns were a little bit cold and the burrito was disgusting the bacon was barely cooked but when I’m pissed off about is that she got another $1.10 from me.
I told her I’m going to get a hold of somebody that’s going to get this information to whoever’s responsible for complaints with Carl’s Jr I’m not going to go through that when a wimpy combo was already $13.24 and didn’t taste like it I should have went down to the nearby restaurant for two more dollars I would have had a beautiful breakfast and really good customer service.
I’m so mad angry and irritated about this I can’t explain how mad I am 🙁

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