Capital One complaint: removing reacurring merchant

Name: removing reacurring merchant
Item: Capital One
Author: Mabel

Open 4 Oct 2021 212 views Banks

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Filed 4 Oct 2021 by Mabel

cancelled service with reacurring merchant, called capital one to remove reacurring merchant from my card. I was told I could’nt do that. I don’t understand it’s my card my money I should be able to remove merchant after terminating services.

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Case details

Status: Open
Company: Capital One
Filed: 4 Oct 2021
Desired resolution: I want the option to remove merchants from my account that I no longer do business with or no longer want on my account.
Problem: Cannot remove recurring merchant from card
About: credit card

Progress

Filed
Company notified
Company replied
Resolved

4 Oct 2021 Complaint filed and published
4 Oct 2021 Message from Bizzy: we notified Capital One about this complaint.

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