Capital One complaint: 2 months without a new debit card

Back in August of this year, I had called Capitol One due to needing a new debit card because the one I have is currently damaged. Two months and several phone calls later and I have yet to receive my new card. A new card was scheduled to arrive on 109 via United States Postal Service and did not arrive. Spoke with a manager on 109 and the manager stated that there was a delay with the postal service and it should arrive by 1013. 1013 and no card. Spoke with a representative last night and they stated that the problem was that they did not have the apartment number which is why it may not have been delivered. SOOOOOOOO, after about 3 years and numerous calls with Capitol One representatives, NO ONE could not tell me (until last night) that my apartment number was needed for proper delivery?!!!!! Even though a new card is being expedited to me with a scheduled delivery by tomorrow, I am recovering from major knee surgery which requires me to take livery services to and from appointments and I cannot continue to transfer money between my checking account to my credit card because it takes too long to transfer. This is very frustrating and if my card is does not arrive tomorrow, I will be pursuing this further.