Capital One complaint: HORRENDOUS CHARGE FOR ANNUAL FEE

I HAVE BEEN A CUSTOMER FOR SOME TIME NOW. I HAD FOUR ACCOUNTS WITH YOUR COMPANY, NEVER HAD ANY LATE PAYMENTS. I CLOSE TWO OF THE ACCOUNTS, LEAVING ME WITH TWO OPEN ACCOUNTS. MY ISSUE., I HAVEN’T USED THOSE TWO CARDS IN ABOUT TWO YEARS. I ALWAYS RECEIVED MY ACCOUNT INFORMATION ONLINE. I DO RECALL TELLING THE CUSTOMER SERVICE REP TO PLEASE NOTIFY ME VIA EMAIL. THIS MORNING WHEN I WAS VIEWING MY EMAILS I GET A MESSAGE FROM CREDIT-WISE INDICATING MY CREDIT SCORE DROPPED -11 POINTS BC I FAILED TO PAY THE FEE TO USE THE CARD ENDING 1918. NOW EVERYONE IS.HAS.CONTINUES TO DEAL WITH THE PANDEMIC. I FIND IT HORRENDOUS THAT DUE TO THE FACT I FAILED TO PAY 19.00 ANNUAL FEE OF 19.00, I RECEIVED A CHARGE I WAS SHOCKED WHEN I LEARNED THAT I HAD TO PAY 19.00 19.50 AND GET 11 POINTS TAKEN OFF MY CREDIT SCORE. I PAID THE DELINQUENT AMOUNT ON 11-8-2021 OF $38.50. MY CONCERN I AM ELDERLY SICK WITH BREATHING PROBLEMS, AND DEALING WITH THE LOSS OF LIFE OF MANY PEOPLE I KNEW DUE TO COVID-19, I AM SURPRISED THAT I CAN CONTAIN MYSELF FROM DAY TODAY. I HAVE BEEN A VALUED CUSTOMER BUT YOU HAVE LOST MY BUSINESS DUE TO THE FACT I FAILED TO PAY THE ANNUAL FEE ON A CARD THAT I NEVER USE ANYMORE. THANKS FOR YOUR SERVICE, BUT YOU HAVE LOST A VALUABLE CUSTOMER. THANKS FOR HELPING TO DECREASE MY CREDIT SCORE. PLEASE REPLY TO THIS COMPLAINT, MY CONCERN WITH THE PANDEMIC DID YOUR COMPANY WAVIER ANY PAYMENTS TO CUSTOMERS? DID YOU’LL CONSIDER THAT AN ELDERLY PERSON MAY SOMETIMES FORGET? I JUST THINK YOUR COMPANY COULD BE A LITTLE MORE CONSIDERATE OF THE ELDERLY, WE ARE THE LOST POPULATION. I LOOK FORWARD TO HEARING FROM YOU ON THIS ISSUE.SO I LOSE TWICE BC I PAID THE FEE BUT WILL NOT AND HAVE NOT USED THE OPEN ACCOUNTS IN MANY YEARS.