on 25 July 2022 about Capital One in category Banks

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

This all started on April 15, 2022. My Capital One Bank account was debited twice. Once for $6.98 and again for $6.96. This is a typical scam process. I didn’t notice those small amounts coming out of my account. But then in June 2022, when I had almost $200 less than I was suppose to, I reviewed the April May statements showing other debits for $89.95 $89.87. i call Capital One to report the fraud they said they would refund the money until their investigation was complete. On June 24, 2022, I recieved a letter of 10 pages explaining the purchase was valid and they would be deducting the money back out on772022. I was furious! I called Capital Fraud Department and could only speak with people I had a hard time understanding and when I asked for a manager, they said there was no one I could talk to. This happened multiple times. So I finally gave up on the Bank I’m proceed with my own complaint ot the government. I made multiple attempts to contact this company, The phone number provided on their website doesn’t take messages and not set up to do so. They only have 10 items of which to order. And they don’t respond to email. If this doesn’t show proof of FRAUD, I don’t know what will. I’ve never ordered anything from this company.

Suggested solution:

This is FRAUD! I want my bank to refund this amount and understand I didn't purchase these products and they are letting scammers take advantage of their clients. Money back an official letter stating their mistake is what I want.

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