Canada Post complaint: Theft

Hi I want to make a complaint about the Renous Post Office. My phone had got damaged I told my phone company. What happened and they sent a new phone to me and I tried sending it back
to Bell. When the new phone came it had a pre paid postal label on it to sent it to there claims department, and i used the same box the new phone came in and put there mailing address sticker on the box. Took it to Renous and put it in the pull out little door for
mailing. A month later they hadn’t received the box so I went up to the post office and they told me that if I put it in there little door you pull out then the parcel delivery person must of picked it up and delivered it but they said they had no record of it because there delivery driver just comes in and takes the parcel, and leaves no record of this to Canada Post. We tried the tracking number on it that said nothing.

On the delivery about my parcel then they wanted me to call there delivery driver to see what I could find out about my parcel and the Canada Post Office in Renous was done with me. So I had to call around looking for there delivery drivers number and called the person who had no record of my package and could not remember the package. So she said they would check into it and call me back, I gave her the tracking number and all the serial numbers that BELL had sent me about it. I never did get a call from Canada Post or the Delivery person. So with no information about my package they closed my case and did nothing to help me and Bell charged me $400 dollars they said for this phone that had been under warranty but with out being able to pay them all right up front they charged me about $700 and some dollars as I did my best to try and pay them all this money in payments which they called and texted me every two days wanting there money.

I was so frustrated about this phone that I couldn’t even think right and I got no help from Canada Post Office in Renous N.B. and was treated like I was a criminal all over this phone I took to the post office and tried my best to mail it. I think they must have a their up at the Canada post office in Renous N.B. and they are covering up for them. One of the worst experiences of my life and got no help what so ever from Canada post office
In Renous but only harsh looks that
they thought I was a criminal.