Caledonian Sleeper complaint?

Do you have a dispute or a bad customer experience with Caledonian Sleeper? Report it through our website to maximize the chance of getting it resolved.

We help you write an effective complaint in minutes. Our AI models are trained on thousands of effective complaint letters. Then we push it through emails, social media, paper complaint letters and other tools at our disposal. And you are not alone: our helpful community is there for advice.

The Caledonian Sleeper contact number is 0330 060 0500, and the email address is enquiry@sleeper.scot; there is also a contact form and a live chat on the Caledonian Sleeper website. Have your CSW or CST booking reference, the date of travel, your route and your room or seat type ready. Changes to a booking go through Amend My Booking on the website rather than the Guest Service Centre.

Refund smaller than you expected, or a room not as booked? Start your complaint here as well, and we take it to Caledonian Sleeper by email, social media and printed letters.

Yes: Caledonian Sleeper takes part in the national Delay Repay scheme, and the delay is measured by the time your train reaches your destination against the published timetable. If you booked on the Caledonian Sleeper website or through its Guest Service Centre, Automatic Delay Repay starts the claim for you and emails you to confirm your journey; click that link within the time limit, or the claim lapses. If you booked through a third party, claim through the contact form on the Caledonian Sleeper website with Delay Repay as the subject.

Delay Repay claim declined by Caledonian Sleeper? Bring it through our complaint process: our trained AI opens a case for you and keeps coaching you on what to reply next.

To cancel a Caledonian Sleeper booking, use Amend My Booking on the website or, close to departure, the live chat, and apply for the refund in My Account or through the contact form with your CSW or CST booking reference. Caledonian Sleeper refunds on a sliding scale, the full fare well ahead of travel and part of it closer to departure, with no refund after a cut-off the day before travel, so check the current refund conditions before you cancel. Refunds go back to the card you paid with, and tickets bought at a station or from another retailer are refunded by whoever sold them.

If unplanned disruption hits your departure day and you decide not to travel, Caledonian Sleeper says you are eligible for a refund.

Yes: the Rail Ombudsman investigates unresolved complaints about train operators in Great Britain that take part in its scheme, and Caledonian Sleeper is on its list of service providers. The Rail Ombudsman generally expects Caledonian Sleeper to have had the chance to put things right first, so keep a record of every email, chat, call and booking reference.

Room, refund or delay dispute with Caledonian Sleeper? We help you write the complaint in minutes, drawing on thousands of complaint letters that actually worked.

Nothing has been reported about Caledonian Sleeper here yet. Our research shows what typically goes wrong at overnight sleeper trains: late arrivals and missed onward connections, Delay Repay claims, refunds that shrink the closer a cancellation is to departure, rooms that are not as booked, rail replacement coaches during engineering work or disruption, and problems with heating, showers or food on board.

Arrived hours late and missed your connection? Be the first to report it, and your case opens the record for the next sleeper guest on the same route.

Your complaint gets its own public page on Complain.biz and we get to work: we bring it to the attention of Caledonian Sleeper through emails, social media, paper complaint letters and other tools at our disposal.

And we stay with it after you file. Our trained AI opens a case file for you and keeps coaching: what to reply, when to push again, and how to escalate if nothing happens.

Yes. We have an active community of consumers, and complaints here are public: people who ran into the same problem with Caledonian Sleeper can give you advice or back you up with their own story. A complaint with a community behind it is much harder to overlook.