My complaint:
I am African american women Iwalk inside of this location with my four year old daughter. My daughter had a apple in her hand when she walk in . The security guy saw her. He was wear a black coat with a purple hat.To grab a couple things. I had a question so young lady behind the counter, did help me and pointed me in the right direction.
I then proceeded to cash register where Icheck my card for balance. I even inquire on cold medicine for my daughter.
I noticed the the cabinet was kind of closed so I ask a older guy. Should I open the cabinet are you going to get for me.
He then proceeded to get it when I ask would you like for me to leave it at the counter. The guy snathched it out of my hand. I polity walk away and continue to items for my daughter.
When coming back to cash register I told the guy I had medicine over there. So that I wouldn’t deal with the way the Manger was treating us.
He then came over and gave the guy the medicine and spoke in Spanish. Then proceeded to ask my four year daughter did you pay for the apple. I said to him you do not approach my daughter to ask her for anything. You have security, why didn’t you ask them before falsely accused us of stealing a two apple. I then ask where is the Manger he said I am. I told him you need to apologize for your behavior that not how you treat customers.
He continues to talk in Spanish. That other customer had walk up and even said you wrong you don’t approach a child.
The cashier also got smart at me I ask for a bag , he said you didn’t ask for one I said how could I when your Manger is near my child.
I have no problem to pay for the bag , but being rude to me is not professional.
The Manger also said he owns this location.
I WILL NEVER COME BACK INTO THIS LOCATION AGAIN I JUST MOVED HERE FROM ANOTHER STATE I HAVE NEVER BEEN DISRESPECT AS YOU EMPLOYEES DID ME TODAY. I AM RETURNING THE ITEM. WILL NOT VEEN SPENDING NO MONEY AT YOUR LOCATION S AGAIN IF THIS IS HOW YOU TREAT BLACK AFRICAN AMERICAN PEOPLE.
Suggested solution:
No
Your company need train your staff on hiw to talk and treat people.
It dies not matter what racist where are. We are still human being.
