Burger King complaint: Very poor management or very poor company policy

I was at the drive thru at 2:50 P.M. on Thursday, June 2nd, 2022. A gal welcomed me to Burger King and asked what i would like to order. I began to tell her my order, and a guy came onto the speaker and said the store is closed for 10 to 15 minutes because he has to change drawers in the register.

I could not believe that Burger King would close all of a sudden at that time of day at a busy intersection when rush hour traffic was starting here in Michigan.

I further more could not believe that there is only one cash register in the store at the time. Why could my order not be placed and rang up at a different register? I further more could not believe that it would take 10 t0 15 minutes to change a drawer to the cash register in the first place.

This is VERY POOR management on the part of the manager thjat was in charge in this store at the time specified. Is this a company policy of Burger King to close in the middle of the afternoon to change a drawer in the cash register when there are customers in line?? I sure hope not.