Burger King complaint: very poor customer service no ketchup packetsrude manger on duty

On 11-05-20 @ the drive thru the Indianola,MS location around 8:30pm and upon receiving my order I requested several ketchup packets for 2 persons. the cashier said that they did not have any ketchup and I asked if I could substitute another condiment sauce and he said no. I advised him it was not my fault that they were out of ketchup and he said in a rude tone–what do you want and I said a honey mustard and bar-b-q-sauce. he said you can have one and the other you will have to pay for. again I had to advise that there were two orders of fries for 2 people. I asked if the manager was in and he said I am the manager and I said I am going to call the customer service line tell them you are out of ketchup and he said I do not care what you do–call them if you want. I was sort of surprised that he said this, but not stunned because the service at this location is poor and has been for a while. this was very unacceptable. I really did feel unappreciated as a customer and a person in general.
drive through service