Filed 4 Oct 2021 by terri
I waited more than 45 min, and another 10 min at the window for my food. I watched the 2 employees on their phones multiple times. When Kevin took my payment I said with the long wait they should put down their phones and work. He told me to mind my own business. I watched the girl bag one of my fries then on her phone then bag the other fry and back on her phone. A total of 5 times she was on her phone just while bagging my order. She literally had to prop her phone so she could see it before she made my drink, which was wrong drink. And Kevin was on his phone while taking the order for the car behind me. The car in front of me was missing a fry so she stood at the window talking to me for like 5 min waiting for them to bring it to her, she also was not happy at all. When I finally got my food I asked to speak to the mgr and Kevin told me you have your food I am done with you, see you, bye. He refused to get the mgr and I refused to leave until I spoke to one. Kevin just continued to holler at me to leave, be gone, I had my food he was done with me…see you, bye. The mgr heard the hollering and said she had been in the back cooking. Both of the kids were holding their phones and she did not once tell them to put them away. My order was wrong, fries were cold and no ketchup on my burger. Overall a horrible experience and to have waited almost an hour is ridiculous. I will never be back!!!
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