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Burger King complaint: Burger was not fully cooked

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Filed 5 Jul 2023 by Nicole

I walked in and no one was at the register.so I waited while an employee screamed for a lady named Maria. She finally came to the register and took my order. The order took a while to complete. While waiting a young lady that was bagging the food had a pony tail that kept going down in the fries.I called her over and told her quietly that her hair was in the fries. She smiled and said ok thank you. The fries remained there and she served them to the drive through. She went back bagging food, there were two sandwiches that came up, she couldn’t tell which sandwich when to the correct customer. She spoke in Spanish to the lady that made the sandwiches. Then that lady took both sandwiches and opened them with an attitude and said something back to the bagger . One of them happens to be mine. It was not fixed like I had asked so I said I asked for Heavy mayo and pickle. She said something in Spanish again to the sandwich maker and the cashier(Maria) jumped in the conversation and said something in Spanish, then the bagger was handed a small cup with some pickles in it. When I got home I put the pickles on it and bit into the burger just to find the it was not fully cooked… and there is no store number on the receipt…I strongly suggest that you hire a diverse team…this team you have now is ONLY Hispanic. Please do better so our community (all) can have a great experience and understand what is being said about the food we are going to eat at this location…Thank you

Burger King complaint: Burger was not fully cooked
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1 comment

  1. D Cosme

    Burger King Store #5 : 300 S Maryland ave, Wilmington DE 19804

    Hello at around 3:00pm today July 16 2023 I went through the drive through at the location listed above and ordered the two meals for $12 king impossible meals I added lettuce and tomatoes. One of the meals where fine however the other king impossible was raw (NOT COOKED) my husband threw up because of this after eating a bite then realizing the meat was flimsy and pink and he is currently very sick due to this careless behavior by your employees and neglecting the fact that selling customers raw products can cause violent vomiting which my husband has been currently experiencing for the last hour I’ve searched the web for information to contact you and this was the only successful outlet I was able to reach out to so I hope I’m in the right place it is Sunday so I will also be calling HR tomorrow Monday morning attached below are the photos of the burger as well as the statement reflecting our purchase hoping we can come to a resolve

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