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Filed 24 Sep 2021 by Alex

I am hard of hearing. When the employee at the service window would talk to me she would turn away and I couldn’t hear her. I told her twice to please look at me when she talked. I had to raise my voice because I didn’t think she heard me. She then yelled at me saying, Don’t yell at me. I said again to please look at me when she talked. She again screamed, Don’t yell at me.
I am a senior citizen with disabilities (hearing). I am a USAF veteran and a retired police officer. I am not used to being treated this way.

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