Burger King complaint: Order was wrong

Name: Order was wrong
Item: Burger King
Author: Lori

Open 24 Dec 2020 293 views Fast Food / Delivery

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Filed 24 Dec 2020 by Lori

on 1223 between 645 and 715PM I order 2 Whoppers, 1 order of chicken fries and 2 orders of Onion rings. We received french fries instead of onion rings. Due to covid had to go thru the drive thru again. Took an additional 18 minutes to get it right. Everything was cold. So disappointed. This has happened several times. I refuse to give anymore chances. Im done with BP Burger King

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Case details

Status: Open
Company: Burger King
Filed: 24 Dec 2020
Desired resolution: Replaced the entire order with fresh food. I truly believe they should be trained to repeat the order back to you before they hand the bag over. ALSO, check in the bag before you pull away not at the stop light.
Problem: Fries instead of onion rings, food cold
About: drive-thru order

Progress

Filed
Company notified
Company replied
Resolved

24 Dec 2020 Complaint filed and published
24 Dec 2020 Message from Bizzy: we notified Burger King about this complaint.

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