Burger King complaint: food quality

Name: food quality
Item: Burger King
Author: Erik

Open 10 Aug 2021 168 views Fast Food / Delivery

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Filed 10 Aug 2021 by Erik

I ordered a BK Bigfish and small fry during lunch hour on 080921 … the fillet was shrunk and very greasy served without standard, cheese and sauce … only lettuce, onion and pickle was on the sandwich … the deep fryer oil smelled burnt with an unpleasant crossover aftertaste on the fillet and fries

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Case details

Status: Open
Company: Burger King
Filed: 10 Aug 2021
Desired resolution: It was lunch hour and the crew appeared short staffed and slammed which is a huge, ongoing and understandable issue these days so I didn’t request a fresh order and left ... they were all hustling and professional. I have worked in restaurant kitchens in the late 70’s early 80’s when beef tallow was still common in fryers and we religiously made sure the fryers were clean and filled with fresh oil ... vegetable oil breaks down faster so it has to be a crucial priority to attend to it ... the BK Bigfish is a very good sandwich when prepared properly
Problem: Greasy fish sandwich missing cheese and sauce
About: fish sandwich and fries

Progress

Filed
Company notified
Company replied
Resolved

10 Aug 2021 Complaint filed and published
10 Aug 2021 Message from Bizzy: we notified Burger King about this complaint.

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