Burger King complaint: Family Bundle Takes a Hike!

At 5:15pm, Friday night (04-21-2022) I pulled into the drive-thru. I had my Family Bundle Coupon ready. The teller said, “Oh, there’ll be a wait. We’re not set up for those yet.” I asked if the wait would be long. She cut me off and asked if any special orders. I said, “Yes, I’d like caramel onions on all six burgers.” She responded, “you know there’s a charge on cheeseburgers because they don’t come with onions.” I said, “Of course!” She took my quick reply as rudeness and accused me of being a hostile customer. I tried to reason with her but she started yelling over me that she doesn’t have to serve hostile guests. I asked to speak with her manager and she clapped back, “I AM THE MANAGER – REMOVE YOURSELF FROM MY DRIVE-THRU.

I was utterly shocked. I was a bi-weekly customer and as I drove off I told her I’d never visit that store again even though it’s mere blocks from my home. I was forced to drive to another BK 7 miles away. The food was better, it was hot, fresh, and served exactly as my family wanted.