Complaint: Family Bundle Takes a Hike!

on 23 April 2022 about Burger King in category Fast Food / Delivery / Takeaway

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My complaint:

At 5:15pm, Friday night (04-21-2022) I pulled into the drive-thru. I had my Family Bundle Coupon ready. The teller said, “Oh, there’ll be a wait. We’re not set up for those yet.” I asked if the wait would be long. She cut me off and asked if any special orders. I said, “Yes, I’d like caramel onions on all six burgers.” She responded, “you know there’s a charge on cheeseburgers because they don’t come with onions.” I said, “Of course!” She took my quick reply as rudeness and accused me of being a hostile customer. I tried to reason with her but she started yelling over me that she doesn’t have to serve hostile guests. I asked to speak with her manager and she clapped back, “I AM THE MANAGER – REMOVE YOURSELF FROM MY DRIVE-THRU.

I was utterly shocked. I was a bi-weekly customer and as I drove off I told her I’d never visit that store again even though it’s mere blocks from my home. I was forced to drive to another BK 7 miles away. The food was better, it was hot, fresh, and served exactly as my family wanted.

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Justified complaint?

Suggested solution:

I’d like to know why a BK isn’t ready with Whoppers and Cheeseburgers at 5:15pm on a Friday during rush hour. There were no other customers either. The other store had a line and all was well. I’d like an apology from corporate, from the manager last night and a complimentary Family Bundle prepared (as I watch from inside at the counter) to ensure it’s fresh, hot and NOT tampered with. I’m done with BK until this matter is resolved. Wendy’s will get all my family’s business in the meantime.

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