Burger King complaint: customer service

I go to Burger King several times a week and everytime I go it takes 10-15 minutes to get your order taken and that is when there isn’t any other customers there.. I sat at the drive thru waiting 10-15 minutes to order then after you order and pull to the window to pay whoever is at the window walks away and goes up front for another 5 minutes or so before taking your money then they tell you to stop at the yellow pole and when your order is ready someone will stick their head out the window and motion for you to pull on up. Today when I was sitting at the drive thru waiting 15 minutes to order I finally called the store and asked them if the drive thru was tore up and the lady that answered the phone said oh, I’m sorry I didn’t realize no one had a headset on.. I have worked fast food for several years, I don’t know what Burger King’s policies are but where I worked it was mandatory SOMEONE had a headset on at all times.. I believe I made my last trip to BK today will go to McDonalds or Hardees from now on. This is ridiculous. Very poor business