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Filed 3 Sep 2021 by Wayne

stopped and ordered the 2 crosondwich $4 coupon special and mentioned I had that unexpired coupon, since they also had it with just the sandwiches on the order board…. The girl took my payment card an coupon and gave me the merchant copy with the right amount on it… At the pickup window I just got the two sandwiches. when I asked where was the coffee and tater tots: I was repeatedly told that I did not order the coupon special.. And she absolutely refused to fill he rest of the order or chck with the order window. Finally she closed the window and left… This is not the first time I have had problems at this location. I use the BK at Maxwell AFB once or twice a week and have never had a problem.. So I think it may well be management instructions to the crew. At any rate; I will not use the location again, even if it’s convenient!!!!

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