My complaint:
Issue:
Customer service and the charge of a $16.83 meal. Items ordered: number one Whopper meal large and 8 cheese sticks.
Customer service was very rude/nasty/belligerent. A proportion of the meal was not provided, only the drink, and cashier call the police. Cashier talk to me in a way like I was a criminal and was afraid of the police. This was unbecoming of a person in customer service. This was horrible, insulted my intelligence and appeared racial.
I am a 60 year old full 4 year college educated African-American male, 35 years of work experience with federal government. I am a homeowner in the area where this Burger King is located. I have visited this Burger King since 1994, when I purchase my home. I never had this problem at any business or restaurant.
In addition, this cashier appeared under the influence of a drug or intoxicant. This cashier claimed to be a manager, hair dye bleach blonde at the top and auburn color at the bottom part of her hair to the roots of her head. She was Caucasian and had tattoos on her arms, approximately 5’4 in height. She claimed to be a manager.
What happened:
On Sunday April the 23rd I visited Burger King restaurant 2377 at
6038 Memorial Dr, Stone Mountain, GA 30083, on or around 7:30, 8:00 p.m., through the drive-thru. I ordered a number one Whopper meal, large along with eight cheese sticks. I proceeded to the drive-thru window. The cashier, Caucasian lady with mixed bleached blonde and auburn hair, approximately 5’4 in height waited on me. She took my credit card at the drive-thru window. There was a wait, then she returned my card with two receipts. She then gave me my large drink. About 5 minutes at past, and she returned with my order and said I need to run your credit card again. I asked why what you need to run my credit card again. She said it did not take. I said, you gave me the receipt and the charges are on the receipt. I showed her the receipt and read off my order along with the cost. She said your car did not take. I said show me on the receipt or give me something in writing showing my card did not take. She rambled on with with a big attitude and gave me a receipt. When I looked at the receipt, the receipt showed a prior order. I told her this is not my receipt. She immediately closed the drive-thru window when I tried to show her what she had given me. At the same time she said real nasty all right then. At that time I said I need to see the store manager your boss. And then say okay I’ll come in. When I drove around to go in the restaurant, she commanded an employee to lock the door. I knocked on the door and showed my receipts at the glass door. The employees standing at the door said I cannot look at your receipts. I knocked on the door. She came to the door saying in a nasty way you wasn’t charged. Go away I’ll call the police. I said call the police because I didn’t do anything wrong. I need to see your manager. I waited a while, the police did not show up and I left.
On Monday April 24th, after work, on or around 5:30, 6:00 p.m. I return to the store to see a store manager. This same lady, cashier from Sunday April 23rd I encountered, was present. I asked a different cashier could I speak to a store manager. The same Caucasian lady approached me and claim to be a manager and said that I should leave. I then asked the other cashier where is the store manager, and she said he has gone for the day, he comes in the morning and leaves at 3:00 p.m. this same Caucasian lady approached me and said you need to leave yesterday I called the police and they came after you left and I did not press charges, don’t come here no more. I said I was not here to see you I was here to see your manager. She said again the police came by yesterday. I replied I’m not afraid of the police because I work for the police and departed the restaurant.
I proceeded to another Burger King restaurant located on memorial drive. I explained to the manager there what had happened at restaurant 2377 and he assisted me as much as he could, but said store 2377 is not in his district.
Suggested solution:
Compensation for the meal I did not receive and a store apology from the manager over the cashier that was disrespectful and took my money without providing my meal.
