Buffalo Wild Wings complaint: Buffalo Wild Wings Coleraine: slow, cold food and poor manager service

On Oct 27, 2026. We went to BW3S on Stone Creek in Coleraine at approximately 2:25pm..The restaurant and bar was empty. The bartender took our order which was a pick 4 sampler, order of corn dogs and ff and a side salad and 2 sodas. My salad came out first then we waited a while for the other food. When it got to be 3pm, i waved to the bartender, she was busy at that time and asked a server to check on our food. The server brought the food to our table, the food was just SLIGHTY warm and the bun on the sliders were a little on the hatd side. I asked the server what took so long and told her the food was almost cold. She replied that ” this isnt my table “and walked away! To me , that was an inappropriate response ! I turned to the bar, my server and another person was standing there, i waved to get their attention, the other person came to my table, just said :yes?”. Didnt identity herself, i had to ask if she was a manager and she said she was but still didnt say her name. I explained what my problem was….. took almost 30 minutes for our food that came out almost cold. She didnt apologize, she made excuses. She said food is made to order and it takes 20 to 30 minutes to cook. Lol. Im a long time customer of BW3s, and we all know thats not true ! She never apologized and as an after thought, offered to remake the order which i declined mainly because she gave me poor customer service and made excuses. The server/ bartender did come over and apologize and tried to make things good but after dealing with the other server and manager, i just wanted to leave. I did tip the server/bartender because she was nice, kind and had good customer service. I did call the store later and talked to manager SHAY. She gave great custumer service, she was very nice and understanding and listened to my complaints and didnt make excuses. She even compted me a free appetizer. She handled this situation appropriately. The server who told me “this isnt my table” and the day manager needs to be talked to able good customer service.