British Airways complaint: Refund

Name: Refund
Item: British Airways
Author: Enda

Open 8 Jan 2022 169 views Airlines

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Filed 8 Jan 2022 by Enda

Booking K3JCS5
Flight BA837 to Heathrow on 1422 was cancelled on 102721. According to your system, we agreed to accept a changed flight, which we NEVER did and we do not have a ation email re same. When we went to seek a refund, we were told that we had done this and that we could only get a partial refund.

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Case details

Status: Open
Company: British Airways
Filed: 8 Jan 2022
Desired resolution: The rest of the payment we made should be fully refunded. We absolutely did not make any change or accept any proposed change and did not know anything about it until we called to cancel the flight before Christmas. Please email ation that you have this request and advise as to the process in order to get the full refund asap. Email is [email protected]. Thank you. Enda Cox
Problem: Only partial refund for cancelled flight
About: cancelled flight

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Company notified
Company replied
Resolved

8 Jan 2022 Complaint filed and published
8 Jan 2022 Message from Bizzy: we notified British Airways about this complaint.

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