Boost Mobile complaint: Turn my phone off after I paid my bill

on 18 May 2023 about Boost Mobile in category Telecom

New complaint
Complaint pending
Complaint resolved
Complaint closed

My complaint:

I paid my bill on May 5th inside boost mobile store cash and they turned my phone off may 10th I have been calling every day about the situation and they keep telling me they submitting tickets and wait 24 hrs but it have been a whole week and on May 15th I call again and they said go back to the store and ask for a refund but the person said they can’t refund me my money back. So I called customer service again and I spoke to a guy name Aron and he said give him 5 hours my phone will be on and that’s about 8:00 pm that day so now my phone is still off so now I’m gonna take this action a little further because yall took my money and didn’t have no reason to why my phone is off

Suggested solution:

Restore my service ASAP or action will be taken.

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