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Booking.com complaint: Using a defaulted selection to pay now

Open 108 views Hotels / Motels

Filed 3 Aug 2022 by Ron

When finalizing your reservation you choose the choose the dates, the hotel, and select the room at the rate you prefer. It takes you to a second page with your personal information and payment method. Then they updated their site to default a checked selection to pay full balance now. Instead of paying full balance when you arrive. This is extremely misleading especially when they have a bold printed statement on top of the page that says you will pay nothing now and I can’t see how any customers would prefer this payment method enough to have that as a defaulted selection. If you make this mistake you will have to cancel, then rebook, and wait as long as two weeks to get your money back. This is not a mistake, this an egregious method used by many companies in the last 15 years to increase profits. This is also an indication that their company is looking forward to either minimal gains or losses in the future. So they resort sleezy methods to ripp off and to squeeze alittle extra money from their customers so the board members could justify their own self imposed raises to their share holders.

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