Booking.com complaint: NON REFUND
Filed 28 Nov 2022 by Lorenzo
In January 2022 i paid booking.com for a hotel reservation.
They made the booking but never transferred the money to the hotel .
So on arrival at the hotel i had to pay again .
They told me they had refunded the money to a card i no longer , despite me telling them not to.
The last email stated that when the old bank account sends them the money back, they will contact me to arrange a correct account refund.
That was several weeks ago and to date ive heard nothing, the complaint is now almost a year old ,without resolution
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