Booking.com complaint: Terrible customer service
Filed 26 Mar 2022 by Julie
I stayed at the above caravan booked with Booking.com.
On my return from the property I realised I had left a swimming costume that has huge sentimental value.
I immediately contacted the property and they told me if I paid for postage and emailed it to them that they would post it
3 weeks on- no costume received.
The owner then either ignores my emails or is uncoooerative, rude and unhelpful.
So I then contacted booking.com to help.
However, they were no help either- simply telling me the owners were busy and would post it- missing the point that the owners of the property have been saying this for 3weeks- yet I still haven’t received my swimsuit!
This is the worst ‘customer service’ that I have ever received.
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