Booking.com complaint: Rental not as described

I booked an apartment. I didn’t get instructions on how to check into the day of arrival. Those instruction were more like a game of Escape House. Here they are

…..

Check in instructions

Please Do not mention “AIRBNB” to anyone in the building do to a private property , because im under corporate lease if they find out there will be a $199 fee for your background check because the required me to do that , and you will be responsible for it .
Check in instructions

Please be aware this is not a Hotel its a Resident living , any confusion that you have please contact me directly 407- 9283386 do not go to the leasing office “. “My policies is very strictly . If something happen due to a guest going to the leasing office for instructions , you will not have any refund !

2 Step
I only
Remember check-in time is 3:00 pm
Check in instructions if you have any questions please come directly to meParking is not free. Due to Downtown location there is slim to no free parking.

Step 2
Drive to 60 West Pine Street, Orlando Fl. Parking Garage, Guest parking is from floor1-7 Please park in the 6th floor near the elevator, and you will see a big gate open , in the left side before the gate you will see fire extinguisher box, open it you will find the the key fob inside, if there is no gate open to enter please take the elevator you see in the garage to 1st floor down, make a the left and right to the leasing office, scan it to the door to open, entered take the elevator is on the left down to 5th floor . Make a right and walk down until you see unit is 507. The door key under the floor mat in front of the door .

“Please do not answer any questions for anyone in the apartment”
Leave your luggage in the car , and pick up after check in

Since the building doesn’t allow AirBnB we decided to leave after one night. The host “Dream Luxury” at first said they would refund the other two nights we booked but they since talked to Booking.com and decided not to.