Booking.com complaint: over payment

Name: over payment
Item: Booking.com
Rating: 1
Author: DEREK

Open 30 Dec 2022 87 views Hotels / Motels

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Filed 30 Dec 2022 by DEREK

I paid on the 10th dec with my South African card at reception . On the 16th The Palace hotel took again through bookings.com another £80 i am having trouble getting my refund back I have submitted copies of both payments gone through my account.

A charge from Booking.com you do not recognize? What BKG*HOTEL AT BOOKING.C on a bank statement means

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Case details

Status: Open
Company: Booking.com
Filed: 30 Dec 2022
Rating: 1/5
Desired resolution: Please ask the Palace Hotel in Buxton to refund my additional payment of £80.00 I have forward them all the necessary documentation, which is now 2 weeks later and they are still refusing to refund me. The reception staff are very inexperienced and in customer services! I am am not a happy customer.
Problem: Hotel charged again after paying at reception
About: hotel stay
At stake: £80
Dealing with it for: 2 weeks

Progress

Filed
Company notified
Company replied
Resolved

30 Dec 2022 Complaint filed and published
30 Dec 2022 Message from Bizzy: we notified Booking.com about this complaint.

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