Booking.com complaint: Hidden insurance for keys to apartment
Filed 13 Jul 2023 by Julie
On way to Bolton I got messages from castle villas wanting my bank details for £1 insurance. No way I’m giving my bank details to just anyone. I offered to pay at the property n booking dot come have the messages between me n castle villas. They were not giving me access to the apartment until I gave them my bank details n so I ended up as a no show. But surely I had a right not to give my bank details to just anyone. The £1 insurance should be included in with the booking dot com price
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