Booking.com complaint: Facilaties
Filed 21 Oct 2021 by Kim
We arrived at benidorm from valencia region to a 2 day stay.wasnt shown the room before payment which I font think is correct as had details from my account.8.30 in the morning no hot water,9.am still no hot water,anyways the receptionist told me that have been having problems with the water,I find this not hood enough .I Payed for a stay for Bed and shower ,I was told I could walk up a block get a shower ,then come back ,I had a meeting at 10.30 .we decided we might as well move completely do carried our belongings to next part of there hotel.it was a hostel,the room we got the main light did not work or bathroom door did not shut .I told the manager this was not good enough I have worked in hotels for years you show room and at end of stay you pay ? I asked for a reduction and was told to send message to you .
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