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Booking.com complaint: Double booking of car rental

Open 155 views Hotels / Motels

Filed 16 Dec 2022 by Firas

I booked online one car. Pressed . Nothing happened. Pressed another time, it was ok. To my surprise I was charged twice and received two bookings of same car for same period. Contacted customer care. They said you can only cancel it and be charged cancellation fees.

Amount is around 50 usd but the idea is that why I should pay a prenup if the mistake is their system and not me.

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