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Booking.com complaint: Booking.com not managing the property account

Open 101 views Hotels / Motels
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Filed 6 Nov 2022 by Gabriela

So I got guests that are booking for 2 people, and they are arriving in party of 5. I call Booking.com to ask to help in changing the number of guests that has arrived at the apartment, and they cannot do it. My question is what we are paying for in such high percentage. When we are dealing with guests that are taking shortcuts, and then when we inform booking.com we are not getting the support we need. Do you have any solutions? Because booking.com advised me to ask the guest to pay the difference directly to me. Then, I can as the guests to book, cancel and I will block the dates and they can pay me directly, or pay for one guest and rest to be covered cash at the place. Good way to support black market

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