Booking.com complaint: Boathouse Hotel,Southampton

We were due to stay at this hotel on September 3rd.this year.We have stayed here many times before..
I had reason to complain to the manager,next thing her son came to me and said .’You have upset my mum bitch ‘
Apparently she was crying in the office.
The complaint I made was in a calm manner, and this seemed to
be over reacting..
The extra thing another member of staff came to me and said,I quote’pack your things and get out you fu… g old Hag’
As you can imagine I was horrified
I asked to have my money refunded for the room,and was told no..
There were a lot of witnesses to this,but when it came to it,nobody knew anything..
We found another hotel and as we did not know the area,the only place we could get was £250 per night,plus a taxi there,as my husband had a couple of drinks and did not want to drive..
The taxi cost us £20,and the next morning the taxi to collect our car was double as it was Sunday £40..
All in all it was a very expensive night..
I have contacted the owner by phone,and wrote to him sending all our receipts.. He has not responded .
Think he was annoyed because I involved the police ..
I am 72 years of age and disabled,and the shock has been awful.
I had intended getting a solicitor
involved,but don’t want those any
more money..Especially as no body came forward as witnesses.

I have not put a review on yet,but if I do it will not be favourable..
It is disgusting to be treated like this by hotel staff..

Susan Walker