Bluehost complaint: Cancelled my domain and account without permission

I decided to give BlueHost a try, I purchased a hosting plan and transferred two of my domains over to them. After 24 hours of dealing with issues with their website being down and poor customer service I called them to cancel ONLY my hosting. They issues me a refund via Paypal. I pointed my two sites registered by Bluehost back to my existing Godaddy server, everything was working.

Next thing I know, a few hours later and I can’t login to my account and noticed my two websites were down. I did an online chat and they claim my account was flagger for fraud!! What!?!? I never received an email about this at all, they just locked me out of my account!! They said they started a claim, but I never got an email ation about a claim being opened. I called again because now i’m getting more and more upset with them. They customer service chat rep just kept feeding me the same scripted lines over and over again.

I decided to reach out to them yet again, this time another phone call. They tell me they cancelled my account AND my one domain i’ve had for 20 years! I did NOT authorize them to cancel my domain at all what so ever! I wanted to keep it and transfer it back to GoDaddy after the 60 day period. They escalated another claim after being completely frustrated and much anxiety, this time I received a email ation of the claim. I’m now waiting for them to get back to me. I NEED to get my website back. I cannot believe they did this to me.

This is the WORST company I’ve ever dealt with. They still haven’t given me a reason as to why they cancelled my account and domain and how my account way flagged for fraud when my payments went through via my PayPal account.

I also have a second domain I transferred to them which is a very important business one which the website is also down due to all of this. I don’t have an account any longer to login in to and fix my DNS settings because they cancelled my account. No one is helping me in their customer service department with this issue either.

This has all been a complete nightmare and I feel like i’ve been majorly screwed and scammed. I’m almost ready to talk to a lawyer if I don’t hear back from them soon and if I lose my domain.